Terms and conditions

Policy reservations, advance payment and cancellations

Because we want you to have the most pleasant experience at Pension Noel in Băile Olăneşti, we want to start with the organization of the reservation activity. In order to prevent possible inconvenience, we inform you about our booking policy and cancellation of reservations made directly at the hostel or through our partners.

Check-in and Check-out times

  • Check-in: 14:00
  • Check-out: 12:00

Booking

The reservation can be made by contacting Noel at the phone numbers 0250 775 254, 0730 592 411 or by email at: e-mail.

In order to guarantee a reservation we require early payment of 30% of the stay. The difference in the amount of the stay will be at the reception of Noel pension in Baile Olanesti.

Reservations can also be made via the platform booking.com.
Reservation is possible by blocking an amount – considered an advance – from your card.


Canceling a reservation

Requesting cancellation of a reservation made via the noelolanesti.ro website can be made by phone 0730 592 411 or by e-mail at office@noelolanesti.ro.

If your booking was made through booking.com, reservation will need to be canceled via booking.com.

Cancellation – Flexible 14 days

If you would like to cancel a reservation:

  • If the reservation is canceled with a minimum of 14 days before the arrival date, the blocked amount as an advance (from your card) will be fully unblocked.
  • If canceled up to 14 days before the date of arrival, Noel Board will be charged (on your credit card) with 30% of the total amount of the stay.
  • If booking is canceled on the day of arrival at the guesthouse or upon check-in, 30% of the check-in fee will be charged.

We accept the following credit cards

  • Visa
  • Master Card

Complaints policy

Any complaints regarding the quality of services provided by Pension Noel in Baile Olanesti can be made to the administrator at the phone number: 0753330686.

National Authority for Consumer Protection

ANPC


Processing of personal data

Personal data is collected only for the proper conduct of reservations and specific accommodation, and further processing will not be incompatible with these purposes. Personal data shall be processed in accordance with the rights of the data subject. Persons whose data are processed have the right to obtain, on request and free of charge, their rectification and updating, to the extent that the processing is not in compliance with Law 677/2001 or the data are incomplete or inaccurate.

Details about the processing of personal data.

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The reservation is valid after paying an advance of 30% of the total stay, within 3 business days of the advance payment. If reservation is canceled, the deposit is not refunded.

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